Our Health & Safety Commitment
In response to COVID-19, we have implemented a few new processes in order to ensure the health and safety of our customers, staff, and communities. Our team members are committed to helping you save energy, safely. If you have any questions or concerns about your visit please do not hesitate to contact us at 1-844-897-4438.
Before Our Visit
To set up an appointment to participate in the Efficient Product Installation Service, please call
1-844-897-4438 to speak to one of our booking agents. We are happy to schedule a date that works best for you to have one of our Customer Advisors visit. To ensure the safety of you and our staff, we will ask the following questions:
Have you or anyone in your household travelled outside of Canada in the last 14 days?
Have you or anyone in your household come in contact with a suspected or confirmed case of COVID-19?
Do you or anyone in your household have symptoms consistent with COVID-19 or any viral illness?
If so, we are happy to schedule a visit a minimum of 14 days in the future in order to prevent the spread of any potential viral illness. Please note that wait times may be longer than usual given these new requirements however we will do our best to schedule an appointment as soon as possible.
In order to ensure the safety of our customers, staff, and communities our Customer Advisors will complete a health check-in each day before conducting any in-home visits. Additionally, they will wear personal protective equipment throughout the duration of their visit. This will include:
Disposable Face Masks
Disposable Boot Covers
Our staff will follow social distancing protocol, keeping a distance of two meters (6 feet) whenever possible. We ask all customers to do the same. Additionally, customers are encouraged to wear a mask if comfortable doing so.
After Your Appointment
To further prevent the spread of any illness, all disposable equipment is properly disposed of between each home. Any reusable equipment and tools are thoroughly sanitized between each visit. This includes ladders, tools, and technology.
If within 48 hours of our visit you begin to experience symptoms of COVID-19 we ask that you notify our office so we can ensure the Customer Advisor is healthy before returning to the field - we will keep all information confidential.
If you have any questions or concerns before, during, or after the visit please do not hesitate to contact us at 1-844-897-4438. We are happy to help address any concerns to ensure we are delivering the program in a manner that will keep our communities safe and healthy.